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We strive to offer the best rates on the web. Our bookings and
reservations are currently processed through web affiliates, partners
and our own online booking system. We have done this so we can offer
the best possible rates to our customers by compared individual
hotel rates on different booking systems. We only publish the best
rate available for each property in Thailand. Our price
guarantee states you will not be able to find the same
hotel room cheaper on the web. If you do find cheaper elsewhere
we will negotiate with our suppliers so we can either beat or match
that price.
Credit cards may or may not required for your initial booking and
reservation, depending on the booking system. As in most cases,
upon conformation you will be provided with a booking number. You
then can either Fax the credit card details through to the number
provided or follow the link in the email to Secure credit card processing
system if you decide to continue with the reservation. You may then
need to pay a deposit of between 10- 30%. In some cases, usually
the large hotel chains, there will be no deposit required and just
only that you provide your credit card number for secure your booking.
What you can expect:
- After we receive your booking enquiry, you get
a detail offer about availability,
total costs and the cancellation policies for the requested period.
- Given that you entered a valid email address, you
will receive an answer within
a few hours. However, due to different time zones and weekends,
this can be
delay by up to 24 hours in some rare cases.
- If room is available and you wish to confirm, you
might be asked to secure the
booking by a deposit within 3 days. Please note that room availability
sometimes changes daily especially during peak seasons.
- The deposit is usually between 10-30%. The balance
to be paid either direct
at the hotel or 2 weeks before arrival. This depends on seasonal
policies by
the hotels, all these details you will receive in our email response.
- For any deposit, you will receive an electronic
payment receipt. In case a
balance payment is requested 2 weeks before arrival, you will
also receive
an exchange voucher to be shown when check-in.
- For pick-up service request, please re-confirm
flight details before arriving.
- If you have to cancel a reservation,
please do it as early as possible by email
or Fax. Deposits are usually non-refundable unless other notice.
Thailand-guide.org and other associated websites are only a provider
for information and communication and not responsible for any services
of the resort.
Especially if the resort confirms with help of Thailand-guide.org,
we pass it to you by email, but Thailand-guide.org is never responsible
for a confirmation issued by the hotel or their services.
No claims of recourse can be assert to Thailand-Guide.org
and associated websites / partners.
 Our
rates are the best on the web- check against our competitors. Other
reservation services require 100% payment in advance. We do not
require your credit card details for booking enquiries. Once availability
and booking conditions have been confirmed via email, a small deposit
of between 10- 30% to secure your room is normally required. This
is payable by either faxing us your details or through our secure
online payment system.
Check out some of our other Destination Portal
Thailand
Bangkok
Pattaya
Hua
Hin / Cha-am
Kanchanaburi
Chiang
Mai
Chiang
Rai
Phuket
Koh
Samui
Krabi
Khao
Lak
Koh
Phangan
Koh
Tao
Koh
Chang
Phi
Phi Island
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